SUNWING VACATIONS
A Canadian-based tour operator uses dashboard, mapping and data visualization to improve marketing, sales and customer service effectiveness to generate competitive stance in the travel industry.
BUSINESS CHALLENGE
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Lack of structured data required large amount of manual effort, making it difficult to perform BI analytics
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Poor performance issues due to multiple downtime incident related to system crashes and unnecessary maintenance
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Inefficient performance and maintenance from lack of training and experience
TRANSFORMATION
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Implemented data warehouses using our highly-effective BI methodology
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Optimized configuration of SAP Business Objects server
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Provided thorough documentation and knowledge transfer
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Provided customized training on Web Intelligence to enable power users to create customized reports and perform adhoc analysis
RESULTS
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Increased access to BI Analytics and Reporting allowed better business decision making
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Reduced downtime and increased performance using best practices
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Custom-tailored training for business users on SAP Business Objects led to increased user adoption by 10 folds!